Enhanced Cleaning Protocols


Common Areas

Nantahala Village has recommended aggressive sanitation and cleaning steps system-wide using EPA approved products that kill COVID-19. Enhanced protocols include additional sanitation of those vital, high-touch points in common areas that impact guests and employees. Up to four times per day, housekeepers are sanitizing exterior and corridor touchpoints as well as common areas including laundry rooms, front desks, maintenance rooms, storage door handles, stairwell handrails, emergency exit doors, trash receptacles, and public restrooms. Nantahala Village is also encouraging continued social distancing in all public areas.



The cleaning and sanitization of all guest rooms is also a priority. We are asking hotel staff to be extra diligent in sanitizing guest rooms including TVs, remote controls, tables, doorknobs, light switches, desks, toilets, faucets and sinks. As an added safety precaution, Nantahala Village recommends housekeeping not enter to clean rooms during a stay of less than 4 days, unless requested by the guest. Fresh linen and towels will be provided upon request. We recommend that linens, towels and laundry are washed in accordance with the Centers for Disease Control (CDC) guidelines. Dirty linen should be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.


Face Coverings

Nantahala Village has created lobby signs instructing guests to wear a face covering in public spaces following government requirements. In cities and towns where it is mandated by local or state rules, guests are now required to wear cloth or other appropriate face coverings while in common areas where social distancing cannot effectively be accomplished (i.e., lobby, indoor corridors, vending rooms, laundry rooms, etc.).

Employee Protocols


Face Coverings and Gloves

Following the CDC guidelines, Nantahala Village is highly encouraging all housekeeping staff wear gloves when cleaning / repairing / inspecting rooms and wear face coverings to be in compliance with state mandates.


CDC Protective Measures

All employees should follow CDC Protective Measures. They include:

* Cleaning hands often with soap and water for at least 20 seconds

* Avoiding close contact by putting distance between each other

* Cleaning and disinfecting by continually practicing good hygiene and using hand sanitizer (provided at all properties) that contains at least 60% alcohol

* They are asked to stay home if demonstrating symptoms of illness


Call 828-488-9000 for more information.